FOX ESS Co., Ltd. (hereinafter referred to as "FOX ESS," "we," or "our") deeply understands the importance of privacy to you and respects your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting personal data to FOX ESS. This Policy applies to websites owned and operated by the FOX ESS Group. It describes the information practices of FOX ESS websites, including what information is collected, how such information is used, with whom it is shared, and how it is protected.
This Policy explains how your personal data is processed; however, it may not cover all possible data processing scenarios. FOX ESS websites may contain links to other websites. FOX ESS assumes no responsibility for the privacy practices or content of these other websites.
The purpose of this Policy is to help you understand the following:
1. How FOX ESS collects and uses your personal data
2. How FOX ESS uses cookies and similar technologies
3. How to access or modify your personal data
4. How FOX ESS protects your personal data
5. How FOX ESS handles personal data of minors
6. Third-party providers and their services
7. How your personal data is transferred globally
8. How this Policy is updated
9. How to contact FOX ESS
1. How FOX ESS Collects and Uses Your Personal Data
Personal data refers to information that, when used alone or in combination with other information, can identify an individual. Such data is submitted directly to us by you when you use our websites, products, or services, or interact with us—for example, when you create a FOX ESS account or contact us for support—or is obtained by us through recording how you interact with our websites, products, or services—for example, via cookies or similar technologies—or received from software running on your device. Where permitted by law, we may also obtain relevant data from public and commercial third-party sources. The data we collect depends on how you interact with FOX ESS—including which websites you visit or which products and services you use—and may include your name, gender, company name, job title, address, email address, telephone number, login credentials (username and password), photographs, identification documents, etc. We also collect information you provide to us and the content of messages you send us—for example, queries you submit or issues or information you provide to obtain customer support. You may be required to provide your personal data when using FOX ESS products or services. In certain cases, you may choose not to provide personal data to FOX ESS; however, if you opt not to do so, FOX ESS may be unable to provide you with related products or services or respond to or resolve issues you encounter.
We may use your personal data for the following purposes:
(a) Creating accounts.
(b) Fulfilling your transactions or service requests—including order fulfillment; delivery, activation, or verification of products or services; providing training and certification and managing and processing training and certification results; participation in online or offline events; implementing changes or providing requested information (e.g., marketing materials or whitepapers for products or services); and delivering technical support.
(c) Contacting you, with your consent; sending information about products and services you may find interesting; inviting you to participate in FOX ESS events, market research, or satisfaction surveys; or sending marketing communications. You may unsubscribe at any time if you prefer not to receive such information.
(d) Sending important notifications—for example, operating system or application updates and installation notices.
(e) Providing personalized user experiences and customized content.
(f) Authenticating and managing suppliers and business partners, communicating with them, or conducting business.
(g) Conducting internal audits, data analysis, and research to improve our products and services.
(h) Analyzing business operational efficiency and measuring market share.
(i) Troubleshooting errors, where you choose to send us error details.
(j) Synchronizing, sharing, and storing data you upload or download, and collecting data necessary to perform such uploads and downloads.
(k) Protecting the security of our products, services, and customers or users; executing and enhancing our loss prevention and anti-fraud programs.
(l) Complying with and enforcing applicable legal requirements, relevant industry standards, or our policies.
FOX ESS may also collect and use non-identifiable data—data that cannot be used to identify an individual. For example, FOX ESS collects aggregated statistics, such as website traffic volume. FOX ESS collects such data to understand how users interact with its websites, products, and services, thereby improving its services and better meeting customer needs. FOX ESS may, at its sole discretion, collect, use, process, transfer, or disclose non-identifiable data for other purposes. We strive to isolate your personal data from non-identifiable data and use each type separately. If personal data is mixed with non-identifiable data, it remains subject to personal data handling rules.
When FOX ESS processes your personal data, it does so in accordance with applicable legal requirements and appropriate lawful bases, including:
· Processing your personal data to fulfill contracts when responding to your transactions or service requests;
· Processing your personal data based on your consent;
· Processing your personal data for legitimate interests—including contacting you, conducting marketing or market research, improving our products and services, executing and enhancing our loss prevention and anti-fraud programs—where such interests are those of FOX ESS or a third party. These legitimate interests include enabling us to manage and operate our business more effectively and deliver our products and services; protecting the security of our business, systems, products, services, and customers; internal management and compliance with internal policies and procedures; and other legitimate interests described in this Policy;
· Processing your personal data to comply with and enforce legal obligations.
2. How FOX ESS Uses Cookies and Similar Technologies
2.1 Cookies
To ensure proper website functionality, we sometimes store small data files called cookies on your computer or mobile device. A cookie is a plain-text file stored by a web server on your computer or mobile device. Only the server that created the cookie can retrieve or read its contents. Each cookie is unique to your web browser or mobile application. Cookies typically contain identifiers, site names, and some numbers and characters. Using cookies, websites can store user preferences to better serve users. FOX ESS enables cookies for the same purposes as most websites or internet service providers—to enhance user experience. Cookies allow websites to remember a single visit (using session cookies) or multiple visits (using persistent cookies). Cookies enable websites to save settings—such as language, font size, and other browsing preferences—so users need not reconfigure preferences on every visit. Without cookies, each time a user opens a webpage, the website treats them as a new visitor. For example, if you log into a website and navigate to another page, the website will not recognize you, and you will be logged out again. FOX ESS does not use cookies for any purpose beyond those described in this Policy. You may manage or delete cookies according to your preferences.
Additionally, we may use Flash cookies and HTML5 local storage objects (LSOs) to store content information and preferences. Providers and partners who deliver certain features or display advertisements on our websites based on your browsing activity may also use HTML5 LSOs to collect and store information. Various browsers may offer their own tools to delete HTML5 LSOs.
You may clear all cookies saved on your computer; most web browsers include functionality to block cookies. However, doing so requires manually adjusting your user settings each time you visit our website. 3. How FOX ESS Discloses Your Personal Data
In cases where services are provided by authorized FOX ESS partners, FOX ESS shares your personal data with such partners as described in this Policy. For example, when purchasing FOX ESS products online, FOX ESS must share your personal data with logistics service providers to arrange delivery or coordinate partner-provided services. Additionally, as a global company, we may share personal data across FOX ESS websites in different languages.
FOX ESS may also disclose your personal data to relevant law enforcement agencies or other government authorities where required by applicable law or in response to legal proceedings. FOX ESS may further disclose your data where reasonably necessary—for example, to enforce contracts or where disclosure is deemed appropriate to prevent physical harm or property damage or to investigate potential or actual unlawful conduct.
3. How to Access or Modify Your Personal Data
You are responsible for ensuring that all personal data you submit is accurate. FOX ESS strives to maintain the accuracy and completeness of personal data and update it promptly.
Where required by applicable law, you may have the right to access and obtain specific personal data we hold about you; request that we update or correct inaccurate personal data; object to or restrict our use of your personal data; and request deletion of your personal data. To exercise these rights, please click here to submit feedback online. For security reasons, you may be required to submit a written request. We reserve the right to reject requests we reasonably believe to be fraudulent, impracticable, or harmful to others' privacy rights.
Where required by applicable law, when FOX ESS processes your personal data based on your consent, you also have the right to withdraw your consent at any time. However, withdrawal of consent does not affect the lawfulness or validity of processing conducted prior to withdrawal, nor does it affect processing based on other appropriate lawful bases.
4. How FOX ESS Protects and Retains Your Personal Data
FOX ESS values the security of personal data. We implement appropriate physical, managerial, and technical safeguards to protect your personal data against unauthorized access, disclosure, use, modification, damage, or loss. For example, we use encryption to ensure data confidentiality; deploy protective mechanisms to prevent malicious attacks; implement access control mechanisms to ensure only authorized personnel can access personal data; and conduct security and privacy training to reinforce employee awareness of the importance of protecting personal data. While we strive to protect your personal data, please note that no data transmitted over the internet can be guaranteed 100% secure. Therefore, although we take appropriate measures to protect your personal information, FOX ESS cannot guarantee or assure the security of information you provide to us or obtain from our websites. You assume all risks when using our websites. Information on how to report security issues, incidents, or potential events to FOX ESS and the FOX ESS Information Security Team is available upon request by contacting us at https://www.fox-ess.com. In the event of a personal data security incident, we will notify you and report to regulatory authorities in accordance with applicable laws and regulations.
We retain your personal data for as long as necessary to achieve the purposes outlined in this Policy, unless extended retention is required or permitted by law. Because retention periods vary depending on context and the nature of products and services, criteria we use to determine retention periods include: the time needed to fulfill business purposes—including delivering products and services, maintaining transaction and business records, managing and improving product and service performance and quality, ensuring system, product, and service security, addressing potential user inquiries or complaints, and issue diagnosis; whether you have consented to longer retention periods; and special legal or contractual requirements for data retention. As long as your account is necessary to provide you with services, we retain your registration information. You may choose to deactivate your account; upon deactivation, we cease providing products and services based on that account and delete your corresponding personal data unless otherwise required by law.
5. How FOX ESS Handles Personal Data of Minors
Our products, websites, and services are primarily intended for adults. Minors must not create their own user accounts without parental or guardian consent. Where personal data of minors is collected with parental consent, we use or disclose such data only where legally permitted, explicitly authorized by parents or guardians, or necessary to protect minors. If FOX ESS discovers it has collected personal data from minors without verifiable prior parental consent, it will endeavor to delete such data as soon as practicable.
6. Third-Party Providers and Their Services
To ensure a seamless browsing experience, you may encounter content or web links provided by third parties (hereinafter referred to as "third parties") external to FOX ESS and its partners. FOX ESS exercises no control over such third parties. You may choose whether to access third-party links, content, products, or services.
FOX ESS cannot control third-party privacy and data protection policies, which are not governed by this Policy. Before submitting personal information to third parties, please review their respective privacy policies.
7. How Your Personal Data Is Transferred Globally
FOX ESS is a global company. Where permitted by law, we may share your personal information internally—including with subsidiaries, affiliates, and parent companies—or with our suppliers and business partners, and may transfer such information to other countries or regions where we operate. Additionally, because we may not have data centers in your country, your personal data may be transferred to and stored in data centers located outside your country. In such cases, FOX ESS implements measures to ensure your data is processed in accordance with this Policy and applicable legal requirements. For example, when personal data of data subjects located in the European Union is transferred to countries or regions not recognized by the EU as offering an adequate level of data protection, FOX ESS employs various legal mechanisms—including signing the European Commission's Standard Contractual Clauses, seeking your explicit consent for cross-border transfers, or implementing anonymization or other security measures prior to transfer.
8. How This Policy Is Updated
FOX ESS reserves the right to update or modify this Policy from time to time. If our Privacy Policy changes, we will publish the latest version here. If we make material changes to the Privacy Policy, we may also notify you through various channels—for example, by posting notices on our website or sending emails to the email address associated with your account. Where required by applicable data protection laws, we will seek your consent for any material changes affecting how we use your personal information. We recommend regularly reviewing this page to stay informed about the latest updates to our privacy practices.
9. How to Contact FOX ESS
If you have any questions, comments, or suggestions, please contact us. We will respond within thirty days. If you remain unsatisfied, you may file a complaint via the following channel: https://www.fox-ess.com.
When FOX ESS processes your personal data in accordance with this Privacy Policy, the FOX ESS entity responsible for responding to your requests, contacting you, providing products or services, or entering into or preparing to enter into a contract with you is the controller of your personal data. Contact information for individual FOX ESS entities is available by clicking here.